Turnaround Time
When do I get my Photos or Images?
- Typically by End of Next Business day, with an ideal delivery window of 9am to 1pm, if everything goes well with upload and Quality Control.
When do I get my Videos?
- Typically 48-72 hours from the appointment time, if everything goes well with upload and Quality Control.
When do I get my 3D Tour?
- Typically alongside the images when those are sent, if everything goes well with upload and processing company.
Why did my 3D Tour stop working?
- When a new appointment is completed with 3D Tours, most tours are 'Hosted' by the provider for a certain number of months. Once that hosting time is up, the tours are typically 'Locked' or 'Deactivated' until such time that customer renews the hosting for a team specific number of months.
- 3D Tours in which this applies
- iGuide 3D Tours
- Matterport 3D Tour
- 3D Tours in which this DOES NOT apply
- Zillow 3D Tours
- Cloud Pano 3D Tours
- 3D Tours in which this applies
When do I get my Floorplans?
- Typically 24-48 hours from appointment time, with an ideal delivery window of next day, if everything goes well with the processing company.